Frequently Asked Questions

Using a rapid charger, most cars can be charged up to 80% in under 30 minutes. A home charge, on an installed EV point, usually takes around 7 hours.

Most owners charge their car overnight – which means the hard work is done in your sleep and the car is always fully charged for the day ahead.

Electric cars are typically ‘single-speed’, meaning they don’t have a traditional gearbox – just a forward and reverse mode.

There’s no clutch or gear changes required, so driving an EV feels much the same as driving a regular automatic car.

Some EVs may even have a regenerative accelerator pedal which, at lower speeds, means you don’t need to use the brakes – but best to check your car has this feature first before trying it on the road.

The range of an EV varies depending on its battery capacity.

Small city cars typically have shorter range – this is because they’re designed for short trips around town, and therefore carry a smaller battery.
Bigger cars, on the other hand, have space for a bigger battery, which means increased capacity and longer distances covered between charges.

Range can be affected by a number of different things – weather conditions, how you drive, the condition of the car and tyres etc.

Taking this into consideration, you can expect to get anything between 150 miles and 320 miles of range on your EZOO car.

Charging points are popping up all over the UK – over 33,000, in fact – with the majority of service stations on major motorways now catering for electric cars.

Nowadays, you can find charging stations at supermarkets, car parks and even on some residential roads.

It’s always worth planning your route before you set off on long journeys. However, most EVs can do this for you, coming equipped with the technology to help calculate when and where you need to charge.

Zap-Map is also a great online resource if you’re looking to find a charger near you.

Your car will come with the Type 2 AC charge lead as standard.

We can also supply a 13amp, 3-pin charge lead at an additional cost of £10 + VAT per month.

Running with a low battery is much the same as running low on fuel – if you run out of charge, you’ll likely need to call for assistance.

All EZOO subscriptions come with a 24/7 roadside recovery service for peace of mind.

However, the car will warn you well in advance if you’re battery’s running low, and it will continue to warn you as the range gets lower – giving you around 20-30 miles to find the nearest place to charge.

Yes – you can use public charging points at service stations, supermarkets and other designated locations to make sure your battery is topped up and ready to go.

Before placing your order with us, it’s a good idea to think about how you might charge the car if you don’t have off-street parking.

As mentioned above, Zap-Map provides a very useful online resource if you’re looking to find a charger near you.

Electric cars are totally safe in the rain.

In the early days of EVs, users were worried this would be an issue – but the reality is that electric cars are just as safe as any petrol or diesel car, and have to pass rigorous testing procedures before heading out on the road.

That said, it’s best to treat our EZOO cars like you would any other, and not drive through floods or deep water to avoid damage.

If something goes wrong with your car, you need to let us know as soon as possible.

Please send an email to support@ezoo.uk and a member of our team will be in contact with you to discuss the problem.

No – please don’t smoke or vape in any of our vehicles. Cars that have been smoked in will incur a £250 + VAT interior cleaning charge.

Yes – but if you do carry pets in your car, you must have the car professionally cleaned before returning it to us, or you may be liable for a cleaning charge.

An interior deep clean cost is £250 + VAT.

All of our cars undergo a thorough inspection upon return – so your car must be free of scratches, hair, dirt or marks.

Replacement car keys are not included in your contract.

The EZOO team will be able to order a replacement for you. However, you will incur a charge for this.

Please contact us by sending an email to hello@ezoo.uk.

Cold weather affects all types of vehicles – including electric cars.

Lower temperatures have the effect of lowering range, so you might need to charge more often or for longer than normal.

In extreme cases you might lose 25% of your range, so best to bear this in mind when things start getting chilly.

All our subscription cars are registered for Transport for London’s Clean Vehicle Discount. We cover this cost so you can drive in the ULEZ and Congestion Charge zones without worry!

Salary sacrifice lease cars can be taken abroad, just get in touch with us and we will provide the necessary documentation.

Flexible subscription cars can only be driven in Mainland UK. Our insurance and breakdown cover for these cars does not cover taking vehicles abroad.

EZOO permits the installation of roof-mounted cycle carriers sold as genuine accessories by the manufacturer of the vehicle, and in compliance with all relevant regulations and limits.
EZOO does not supply these carriers.
Any damage caused by the installation, removal and use of these carriers will be chargeable.
Rear (boot/tailgate) Mounted carriers are not permitted for the following reasons:

• the combined weight of the carrier and the bikes it is holding rests on the vehicle’s body panels/glass, which can cause damage to paint, sheet metal, glass and other components such as boot-mounted spoilers and windscreen wipers.
• these carriers obstruct the driver’s view out of the rear window.
• bikes mounted in this way can obscure rear lights and/or the number plate.